Extra Armour always aims to have your kits out to you as soon as possible. Packages will usually be posted the day after the order is placed and paid for from Monday to Friday and some Saturdays, but excluding Sundays and bank holidays. We use Royal Mail First Class within the UK and Royal Mail International for further afield.
Shipping costs are calculated based on the value of your order and the increments of insurance supplied by Royal Mail. We always make sure an order is fully protected during transit.
Customs for international orders
Please be aware that for orders shipping to outside the EU, a customs declaration will be attached to your package. It is possible that your local customs office may hold or examine the parcel causing delay beyond my control. They may also charge additional taxes or duty for which Extra Armour is not responsible.
If you experience a problem
Whilst it is very rare for something to go missing on its way to you, it is a possibility. Please be aware that Royal Mail does not consider a First Class package lost until 10 days after the day it was due to be delivered (next working day after posting), 20 days within the EU and 25 days for the rest of the world.
Nevertheless, if your item has not arrived within a week (UK) or three weeks (EU/International), please get in touch.
If you experience any other issues with your order, such as damaged or missing parts, please send a message to let me know of the problem.